Custom Canvas Prints – Premium Wall Art & Photo Canvases | Sharpe Prints

1. Order Placement

All print and design orders must be submitted through our official website (www.SharpePrints.com) or in person at our Scarborough location.

Customers are responsible for ensuring that all files, artwork, and information submitted are accurate and complete prior to final approval.

Once an order is placed and payment is processed, you will receive an Order Confirmation Email detailing your order specifications, total cost, and estimated turnaround time. Please review this confirmation carefully and contact us within 24 hours if any corrections are needed.

 

2. File Submission & Artwork Approval

All print files should be uploaded in PDF, PNG, JPEG, or AI format with a minimum 300 DPI resolution and 0.125” bleed on all sides.

If design services are included, our team will send a digital proof for approval before printing begins.

You must approve your proof in writing (email or online portal). Sharpe Prints & Business Solutions is not responsible for any errors that appear in approved proofs (including spelling, layout, or color discrepancies).

 

3. Turnaround Time

Production begins after artwork approval and payment are received.

Standard turnaround times vary depending on the product:

• Flyers, business cards, postcards: 2–4 business days

• Brochures, booklets, banners: 4–7 business days

• Custom or large-volume orders: estimated individually

Rush services are available upon request at an additional fee.

 

4. Payment Policy

All online orders must be paid in full at checkout.

In-store custom or corporate orders may require a 50% deposit, with the balance due upon completion.

Accepted payment methods include Visa, MasterCard, PayPal, and e-Transfer.

No orders will enter production without verified payment.

 

5. Shipping & Pickup

We offer local pickup from our Scarborough location and nationwide shipping via trusted carriers.

Shipping costs are calculated at checkout based on order weight and destination.

Sharpe Prints & Business Solutions is not liable for delays caused by shipping carriers, weather conditions, or incorrect delivery information provided by the customer.

 

6. Cancellations & Refunds

Orders may be canceled within 6 hours of submission, provided printing has not yet begun.

Because each order is custom-made, we cannot offer refunds or exchanges once printing has started or after completion, except in cases of a verified production error.

If there is a manufacturing issue (misprint, damage, or incorrect quantity), please contact us within 3 business days of receiving your order. We will review your claim and, if approved, reprint or credit the affected items.

 

7. Color Accuracy

While we use industry-standard CMYK printing, slight color variations may occur between digital proofs and final prints due to differences in monitor settings, inks, and paper finishes. Such variations are considered acceptable within professional print standards.

 

8. Privacy & Data Protection

Customer information, artwork, and payment details are handled with strict confidentiality. Your files will never be shared, sold, or reused without your written consent.

For full details, please review our Privacy Policy and Terms of Service.

 

9. Design Ownership

All artwork created by Sharpe Prints & Business Solutions remains the property of our company until full payment is received. After final payment, ownership of the approved design transfers to the client.

We reserve the right to display printed work for promotional purposes unless otherwise requested in writing.

 

10. Agreement

By placing an order with Sharpe Prints & Business Solutions, you acknowledge that you have read, understood, and agree to the terms of this Order Policy.

1. Overview

At Sharpe Prints & Business Solutions, each product is custom-printed to your specifications. Because of the personalized nature of printing, all sales are final once production begins.

However, your satisfaction matters to us. If an error occurs on our end, we’ll make it right through reprints, store credit, or refunds when appropriate.

2. Refund Eligibility

Refunds or reprints may be issued only under these conditions:

• There is a verified manufacturing or printing defect (e.g., color inconsistency, miscut, wrong quantity).

• The product does not match the approved proof.

• The item was damaged during shipping due to inadequate packaging by us.

To qualify, please contact our support team within 3 business days of receiving your order and include:

• Order number

• Photos showing the issue

• A short description of the problem

Our team will review and respond within 2 business days with a resolution.

3. Non-Refundable Situations

Refunds or replacements cannot be provided for:

• User-submitted errors (spelling, grammar, color, resolution, layout, etc.)

• Files not meeting our 300 DPI / CMYK standards

• Differences between digital colors and printed colors due to monitor calibration

• Orders approved for print by the customer

• Delays caused by shipping carriers, weather, or incorrect address information

• Products customized with personal or branded content once printing has begun

4. Returns Process

If a return or reprint is approved:

• You may be asked to return the defective items to our Scarborough facility or dispose of them as instructed.

• Reprints are prioritized for immediate production.

• Refunds (if applicable) will be processed back to the original payment method within 5–10 business days.

5. Exchanges

We do not offer exchanges for custom products. A corrected reprint will be issued if your claim is approved.